nl:faq-troubleshooting:start
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Frequently Asked Questions / Troubleshooter
I can’t enter my Symmetry registration code, why is that?
I can’t enter my Cyborg pendent registration code, why is that?
Symmetry keeps asking for a registration code, why is that?
Check that the virus scanner / firewall does not incorrectly mark the Symmetry engraving software as “potentially dangerous”.
A virus scanner or firewall such as those of the brands Norton, McAfee, BitDefender, Kaspersky, … may possibly regard the engraving software as “unsafe software” and incorrectly block or remove some installed components.
Make sure that a virus scanner / firewall cannot affect the proper functioning of the engraving software in any way, but that the software is marked as “safe”.
Check that the network administrator has not made any security changes at the network level that would cause the software to no longer function properly.
In some highly secured networks, the
LAN connection of the engraver cannot be considered public, because then virus scanners or security systems such as firewalls can wrongly disrupt the connection. (Windows Defender, Norton, McAfee, BitDefender, Kaspersky, …) You can request the type of network with a powershell command: “get > netconnectionprofile”. Then this profile must be changed to “private”. (Set > NetConnectionProfile > InterfaceAlias > Ethernet > NetworkCategory “Private”)
The zero point doesn’t seem to be in the right place, why is that?
The Cyborg X-300 won’t home, what’s going on?
In the Cyborg pendent settings, check the “homing speed”. It should not be set to “0”. If the value for X, Y and Z axes is set to “0”, enter the following values:
X-axis: -10.000
Y-axis: 5.000
Z-axis: -6.000
Click on “Save”.
nl/faq-troubleshooting/start.1745839092.txt.gz · Last modified: 2025/04/28 13:18 by erik.ketele